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How do KPIs work?

KPIs are something anyone can have a go at. Whether you know what to measure, how to measure it and how to set it up are all very different ballparks.

I think a lot of the time we have many figures and measurements that we certainly don’t need. A lot of this comes from either the misunderstanding that we can absorb and process all the information we see – this certainly isn’t the case and it’s generally always best to keep it at a minimum.

I run through 2 scenarios here that must be handled differently to demonstrate the various USEFUL uses for KPIs.

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